Refund and Return Policy

This policy applies to all purchases of Digital Products and AI-based Products made through www.kerjaitumudah.com and processed by our payment service providers, including Midtrans (PT Midtrans). Terms used in this policy have the same meaning as in the Terms & Conditions.

This policy forms an integral part of the Terms & Conditions. By making a purchase, you confirm that you have read, understood, and agreed to this policy.

Digital Products are delivered electronically and are licensed, not sold. Once a Digital Product has been delivered, accessed, downloaded, or access credentials have been issued, it cannot technically be “returned” in the way a physical good can, because copies of or knowledge of its contents cannot be recalled.

Refunds for Digital Products are therefore assessed against the conditions in Section 3, rather than against the return of goods.

We will refund you if any of the following conditions is met and verified:

• Failure to deliver. The Product was never delivered or cannot be accessed by you due to a fault within our control, and we cannot remedy it within 14 (fourteen) business days of your report.
• Material defect. The Product has a material defect that prevents it from functioning as stated in its official description on the Site or in our written quotation, and we cannot repair, replace, or redeliver it within 14 (fourteen) business days of your report.
• Double charge. You were charged more than once for the same order due to a payment system failure. The excess payment will be refunded in full.
• Unauthorised transaction. The transaction is proven to have been made without your authorisation and has been verified by us together with the payment service provider.
• Price mistake. We refuse your order because of a price mistake as provided in the Terms & Conditions. You are refunded in full.
• Cancellation by us. We cancel or discontinue the Product on our own initiative before it is delivered to you.

Outside the conditions in Section 3, refunds are not available. In particular, the following are not grounds for a refund:

• You changed your mind, made a mistaken purchase, bought the wrong product, or no longer need the Product.
• You lack the time, skills, or resources to use the Product, or you choose not to use it.
• You have accessed, downloaded, used, or copied the Product, except where there is a material defect under Section 3.
• AI Output does not match your taste, subjective expectations, style, tone, format, length, or creative preferences.
• AI Output shows variation between requests, inaccuracy, incompleteness, bias, or hallucination. As explained in Section 9 of the Terms & Conditions, these are technical characteristics inherent to artificial intelligence technology and are not product defects.
• AI Output does not deliver the cost savings, revenue increase, productivity, or particular business results you hoped for.
• Loss or error arising because you used AI Output without first verifying it as required by Section 9 of the Terms & Conditions.
• The Product is incompatible with your device, operating system, network, or software, where the technical requirements were stated in the Product description before purchase.
• Disruptions originating from third parties or from your side, including internet connectivity, devices, hosting providers, artificial intelligence model providers, or other third-party services.
• Force majeure as provided in the Terms & Conditions.
• You breached the Terms & Conditions, misused the licence, or your access was terminated for such breach.
• The request is submitted after the period set out in Section 5.

Services already performed, including consultation sessions, training, and custom implementation work, are not refundable for the portion of work already carried out. Specific terms are set out in Section 8.

Refund requests must be submitted within 7 (seven) calendar days from the transaction date or from the date the Product was delivered to you, whichever is later. Requests submitted after that period cannot be processed, except for double charges and unauthorised transactions, which may be raised within 30 (thirty) calendar days of the transaction date.

Submit your request by email to kerja.itu.mudah.id@gmail.com with the subject “Refund Request”, including the following:

• your full name and the phone number used for the order;
• the order or transaction ID from Midtrans;
• the transaction date and the Product name;
• a detailed description of the problem and the date it first occurred;
• supporting evidence such as screenshots, screen recordings, error messages, or relevant logs.

Requests without the information and evidence above cannot be verified and will be returned to you for completion. We will provide a first response within 5 (five) business days of receiving a complete request, and a decision within 14 (fourteen) business days after the verification and remediation process in Section 7 is complete.

We may request reasonable additional information, conduct technical checks, or ask for limited access in order to verify the reported defect.

Where your request is based on failure to deliver or a material defect, we reserve the right to first repair, replace, redeliver, or provide an equivalent alternative within 14 (fourteen) business days of receiving the complete report.

If that remediation resolves the problem within that period, the refund request is considered closed and will not proceed. A refund is a last resort, available if remediation is unsuccessful within that period.

For consultation and training sessions, cancellation or rescheduling at no charge is available at least 2 (two) business days before the scheduled time. Cancellation less than 2 (two) business days before the scheduled time, or non-attendance without notice, is charged in full and is non-refundable.

For custom implementation or development work billed on a project basis, cancellation by you after work has commenced results in a refund calculated pro rata for the portion of work not yet performed, less costs we have already incurred, including third-party licences, hardware, or services purchased for your project. Deposits allocated to securing schedule and mobilising resources are non-refundable.

You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access to the Product until the end of that period.

Fees for the current billing period are not refunded, whether in full or pro rata, unless a condition under Section 3 applies. We will not bill you for subsequent periods once cancellation is received.

Approved refunds are processed through Midtrans back to the same payment method you used for the transaction. We do not refund to accounts or payment methods belonging to another party, unless the original method is technically no longer available and you can evidence ownership of the receiving account.

We will forward the funds within 7 (seven) business days of approval. The time for funds to actually reach you depends on the issuing bank, e-wallet provider, or payment network involved, and typically requires a further 7 (seven) to 14 (fourteen) business days. That period is outside our control.

Refunds are made against the Product price. Fees actually charged by the payment service provider or bank and not returned to us may be deducted, and we will provide you with a breakdown. This does not apply where the refund arises from our error, a price mistake, or a double charge — in those cases you are refunded in full.

Once a refund is processed, your licence and access rights to the relevant Product terminate automatically. You must cease use and destroy all copies of that Product.

We reserve the right to refuse a refund request that we reasonably assess to be an abuse of this policy, including repeated requests across different products, requests supported by untrue statements or evidence, requests made after substantial use of the Product, or purchasing patterns intended to obtain Products without paying.

In cases of abuse, we may suspend or terminate your access and refuse your future transactions.

This policy is governed by the law in force in the Republic of Indonesia. Dispute resolution follows the Terms & Conditions.

This policy is not intended to reduce or remove your rights guaranteed under Law No. 8 of 1999 on Consumer Protection and its implementing regulations. If any provision of this policy conflicts with applicable law, that provision is deemed inapplicable to the extent of the conflict, while the remaining provisions remain in full force and effect.

This policy is made in the Indonesian and English languages. In the event of any difference in interpretation, the Indonesian version prevails.

Questions about this policy can be sent to us at:

Email: kerja.itu.mudah.id@gmail.com · WhatsApp: +62 851-6105-9828